Effective Date: January 17, 2016
We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used solely to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio.
Upon completion of a custom Web site design and final payment of Web design and development fees has been completed and processed, the client is the owner of the commissioned Web site. The client may continue to use the commissioned Web site to promote the client's company or organization regardless of whether he/she chooses to continue further services with PremoDesigns. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned Web site design/development. The client does not have the right to resell the design or development to other companies.
Web site domain names are leased from domain name registration companies. When PremoDesigns registers a domain name for a client, that registration will be made in the client's name. Upon payment of any out standing fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with PremoDesigns. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have PremoDesigns renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. PremoDesigns cannot be responsible for expired domain names.
All text and photos used as content in a commissioned Web site must be provided by the client (unless the client has hired PremoDesigns for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. PremoDesigns cannot be responsible for intellectual property infringements on behalf of clients. Also, PremoDesigns cannot be responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.
The initiation of a Web design or development project requires a signed or electronically submitted contract form, a retainment fee of half of the initial Web design/development fees for custom Web site design or the entire setup fee for blogs or templates, plus the client logo or any other element that is required to be used in the design.
Ten Business Day Guarantee on Mockups - PremoDesigns takes pride in handling requests in a timely manner. Starting from the date of the project initiation, PremoDesigns will submit an initial mockup to the client within ten business days or the client will be entitled to a $100 discount off the second half of the initial Web design fees. If the client requires modifications to the design or has other elements to mock up, such as Flash animation, the same two-week guarantee applies on subsequent mockups starting from the time the feedback is given on the previous mockup.
Ten Business Day Guarantee on Information-Based Web sites - Also, starting from the date on which the client submits all content and any other administrative needs (passwords, etc.) or the date on which the client approves the mockup (whichever is later), PremoDesigns will convert the approved mockup into Web site format and add the text for the home page and all sub pages within ten business days or the client will be entitled to a $100 discount off the second half of the initial web design fees.
* This guarantee applies only to information based sites. The turnaround time on e-commerce sites or Web sites with custom programming or add-ons are based on the size of the project and the list of other projects in the development queue.
PremoDesigns cannot complete a Web site if the client does not provide content (the text and/or photos to be used in the Web site) or other required elements (pre-existing logo or account login information, etc.). If PremoDesigns is waiting for content or other pieces of information, the client will be notified. If the client fails to handle the requests in a timely manner, the Web site may be delayed. (Professional writing and photography services are available for a surcharge if the client needs assistance with content development.)
In order to keep projects on track, PremoDesigns offers incentives and penalties. If a client provides all content (text & photos) and other required elements within ten business days of project initiation, the client will receive a $50 discount off the Web site design fee. (If our writers and/or photographers are responsible for the client's content, this content rebate will not apply.) Alternatively, if the client has not submitted all content and other required elements within 30 days of project initiation, client will be billed $30 per month for every month the project is delayed.
If the client-driven delays continue, PremoDesigns will complete as much of the project as possible without the missing elements. In order to keep all accounts current, PremoDesigns may bill for the completed project and add missing elements later as they are received. If more than 60 days from the Web site design and build has passed, and the client still has not submitted the remaining missing content, PremoDesigns reserves the right to consider the project complete in its entirety and bill for all future work.
All content must be submitted electronically via email (firstname.lastname@example.org). Text must be selectable as actual text rather than as flattened images. Both text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and will incur a surcharge.
Due to Web page load time considerations and the flat rate charged for web pages, there is a limit on what can be included in a single web page. A Web page can hold the equivalent of about 2 and 1/2 pages of the content that would typically fit on an 8 1/2" x 11" piece of paper. If the content is straight text without any pictures, tables, graphs, etc., this equates to a maximum of 2000 words. If there are pictures, or tables, etc., then less text will fit. Additionally, a web page may include up to a maximum of six photos on a page. A photo gallery page with limited text may contain up to ten photos. If a client's content does not fit within these parameters, one or more additional web pages should be purchased.
We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the designs we create for them. However, design is a subjective art, and not everyone's tastes are the same, so it is important to be clear on how design revisions are handled.
The written agreement form is the contract which describes the look a commissioned web design or other design project will achieve. Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc. should be specified at that time, prior to the commencement of any design work. After the project requirements are in writing in the initial agreement form and the project has been initiated, a designer will provide the client with a mockup of the intended design. The client may request changes to the design while the project is in this mockup phase, and the designer will make reasonable changes to please the client, within the scope of the written project requirements. If minor, reasonable design modifications are insufficient to please the client, the designer will require a sample of a design that would please the client that the designer may use as an inspiration for the revised look. This design sample may be in the form of an emailed graphic or a link to any live Web site. The designer will incorporate elements of (but will not copy, duplicate, or copyright-infringe) the sample design. If any design preference stated in the signed agreement form was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at $90.00 per hour. Also, while mockups are an effective preview of a final design project, please note that minor variations occasionally occur that may be outside of our control, such as variations in line height from one browser to another, differences in color settings on monitors versus printed ink colors, etc.
Unless otherwise specified in the design contract, subpages of any Web site will use the same design as the home page. Mockups are not provided for sub pages. Formatting requests for sub pages will be considered but will not be guaranteed. If the client requires specific looks or formatting for sub pages, this request should be made at the time of the initial contract and may incur additional fees.
Clients who have signed up for a maintenance plan receive discounts off the web designer's hourly rates for Web site updates. The standard half hour maintenance plan is enough time to add about five to ten photos and a few paragraphs of text. Clients on a PremoDesigns web maintenance plan may send update requests via email (contact us for the correct email address). Routine maintenance which fits into the allotted time specified in the client's maintenance plan is typically completed in about three to four business days. If a client on a Web site maintenance plan requests more than the scheduled amount of maintenance, he/she will be given a quote and, if approved, the additional work will be completed at a discounted rate of $35.00 per hour, and the turnaround time will be based on workload issues. Clients who are not on any maintenance plan may request Web site updates at the full $55.00 hourly rate and the turnaround time will be based on workload issues.
Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time. (See details under the Termination of Services section.)
Clients whose Web sites are hosted by PremoDesigns have access to emergency technical support 24 hours a day. In the event of a Web site hosting outage, clients should call PremoDesigns to report the issue. If it is a holiday or after hours, the client should leave a voicemail message and a technician will be paged. The phone number is listed on the Contact Us page of our Web site. Please note, technical support cannot be provided for clients' individual computer issues or for third party products or services.
A retainment fee of one-half of the initial Web site design and development fees are due upon project initiation. Upon project completion, the remaining balance is due in full within five business days. Once the remaining balance is paid in full, the completed Web site will be moved from the staging server to the client's server enabling the Web site to go live online. At that time, PremoDesigns will also register the client's Web site with Google, Yahoo, and Bing search engines.
Payment for monthly services such as Hosting , Maintenance, and/or Marketing are due within 20 days. PremoDesigns charges a late fee of 10% of the total outstanding balance for invoices not paid by the end of the calendar month (25). Accounts at 60 days are at risk of termination, including the suspension of a Web site or the removal of a Web site from the server, resulting in a loss of Web site traffic and a drop in search engine ranking. Clients experiencing financial hardship should contact PremoDesigns to discuss payment options.
If a billing error is noticed, the client should immediately contact PremoDesigns. Refunds of overpayments will be made for up to a maximum of three months, so clients are urged to check billing statements regularly. Additionally, PremoDesigns reserves the right to bill clients for accidental undercharges for a maximum of up to three months. Refunds of more than three months will not be processed.
Most every client would like his/her Web site to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. PremoDesigns guarantees certain search-engine friendly techniques will be used in the creating of each custom Web site, such as keywords in the title bar at the top of the browser and meta tags in the hidden coding behind the scenes. If the keyword placement in these areas is not to the client's liking, PremoDesigns will change these two items to the client's choices one time for free. Subsequent or additional changes will be billed at the standard hourly rate. Additional search engine optimization (SEO) services are available for additional fees. PremoDesigns cannot be held responsible for actual search engine results.
Our Marketing Plans offer a variety of services, including search engine optimization and social media (Facebook, Twitter, etc.) management. These plans require a three month minimum since it takes time to ramp up the effectiveness of these campaigns. After three months, the Marketing Plans convert to month-to-month plans which may be cancelled at any time with a 45 day written notification. Services provided in the marketing plans will be specified in a written agreement since plans may be tailored to meet each client's needs. No service or standard of service is implied unless in writing in the agreement, thus, clients must be sure to specify any specific request (such as a particular number of followers or a particular social networking tool used, etc.) in writing. SEO services, social media management, and other marketing services include work performed for agreed upon compensation. PremoDesigns cannot be held responsible for actual search engine results, social media outcomes, or other results which are outside of our control.
Clients who use PremoDesigns hosting services must respect server load limitations. This means that clients may not use our servers to send spam or other emails at a rate faster than 500 messages/hour. Additionally, Web sites which utilize dynamic coding may cause a server strain at times, especially when higher traffic volume is at work. In extreme cases, this may cause the server administrator to shut down the offending Web site.
While we do not limit the number of email accounts a PremoDesigns hosting account may have, the overall diskspace and bandwidth/traffic allocation of the web hosting/email server are specified according to the hosting plan the client signed up for. If a client exceeds these allocations, a larger web hosting package may be required.
We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client's liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her Web site, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Content changes resulting from a client's error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
If the client changes his/her mind about doing work with PremoDesigns during the course of the initial Web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees.
In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
Third party vendors may have separate terms of service agreements. PremoDesigns cannot be held liable for disputes with third party vendors. PremoDesigns cannot be held responsible for lack of functionality or any other aspect of third party services.
PremoDesigns reserves the right to decline to do business with any client for any reason at any time.
PremoDesigns reserves the right to change these terms of service at any time for any reason.